FAQ's
- How can I contact Customer Support about my order?
- What do you do with my information?
- What is your return policy?
- What forms of payment do you accept?
- When do you ship the item?
- I made a mistake on my shipping info! Can I change it?
- Do you send out a tracking number?
- How much is the Shipping & Handling (S/H) cost?
- When can I expect to receive my package?
- Do you have store pick up available?
- I receive the wrong product. What should I do?
- My product is defective?
- I need to cancel my order!
- How long does it take to receive my refund?
- How can I contact Customer Service about my order?
- Our friendly, support team is available Mon-Fri (except Holidays) 9:00am-4:00pm EST. We're happy to answer any questions, comments, or suggestions you may have. To contact us click the "Contact Us" button above, and one of our Customer Service Representatives will respond to your email soon.
- What do you do with my information?
- No spam, ever! Aplus Shoes does not furnish customer's) data to third parties for any purpose beyond the fulfillment and shipment of your order. We may send occasional email updates to our customers and to those who have signed up for our mailing list, which contain coupons and information about sales and promotions.
- What is your return policy?
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We stand behind our products 100% and each has been carefully inspected by us. However, we're aware that in the real world issues do occur, and we will strive to provide a solution whenever one is needed. We recognize that we couldn't be in business without our customers, and our job is to make sure you're satisfied with your shopping experience.
We offers a 10 day return/exchange Policy. Click Here for return instructions Refunds (PDF) .
Please be advised:
• Requests for exchange or refund must be placed within 10 days of receipt.
• Shipping & handling charges are not refundable.
• Buyers are responsible for paying the shipping & handling charges for returns.
• Product must be returned in its same condition.
• Returns on jewelry, hair products, and clearance items are not acceptable for return.
Send all returns to the address below:
Aplus Shoes
P.O. BOX 43322
Charlotte, N.C. 28215
Attn: Return & Processing - What forms of payment do you accept?
- We accept Visa, MasterCard, Discover, PayPal, Western Union, & Money Orders (USPS only). To pay by American Express please use PayPal checkout.
- When do you ship the item?
- All packages are shipped within 24-48 hours of payment clearance, provided that all necessary information for shipment is properly filled out.
- I made a mistake on my shipping info! Can I change it?
- Since we process ALL order within 24-48 hours, we cannot guarantee that we will get it to the updated address. However, please immediately call (1-877-364-3553) or email us (support@aplusshoes.com) and we will make the necessary changes as long as it has not yet been invoiced or shipped.
- Do you send out a tracking number?
- Yes, we do. A shipping notification email is automatically generated once the package has been packed and shipped. The tracking number can be found within that e-mail, please check your spam mailbox to make sure it was not sent there.
- How much is the Shipping & Handling (S/H) cost?
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Shipping rates vary depending on the carrier rates. See the chart below for more information.
United States First Item Additional Items * Delivery Time USPS First-Class $6.99 Free 2-5 Business Days International First Item Additional Items * Delivery Time International - USPS $11.99 - 39.99 Free 7-15 Business Days - When can I expect to receive my package?
- Depending on the carrier and your location. Standard shipping within the US, the package should be delivered within 2-5 business days. International shipping, the package can take between 7-15 business days to be delivered since it has to go through customs clearance.
- Do you have store pick up available?
- We're sorry, store pick up is not available at this time. However, we offer several shipping options. If you have any questions about our policies, rates, and/or times, please contact us at support@aplusshoes.com.
- I receive the wrong product. What should I do?
- Please contact us within 24 hours of receiving the product. We will provide a prepaid shipping label and instructions on how to ship it back.
- My product is defective?
- If the product you receive has manufacturing defects, contact us at support@aplusshoes.com or call, within 24 hours of receiving the product and Aplus Shoes will replace the item. We will provide a prepaid shipping label and instructions on how to ship it back to us. Products returned as defective which are found not to be defective are subject to a minimum 10% handling charge.
- I need to cancel my order!
- Orders cannot be cancelled after they ship. We accept order cancellation requests only during normal business hours (9am - 4pm EST). Any undamaged order that is refused at the time of delivery will be considered a return. A minimum 10% restocking fee and our round-trip freight expenses will be deducted from any refund we may issue.
- How long does it take to receive my refund?
- We will notify you via e-mail of your refund once we have received and processed the returned item. Please note, we will ONLY refund shipping costs if the return is a result of our error. We will do our best to process the return quickly. The refund will be issued in the same manner as you paid. An email confirmation will be sent after your return is processed.. If you would like to check on the status of your return send an email to support@aplusshoes.com.
